Returns, Refund and Exchange Policy
Nothing is more important to us than your complete satisfaction. If you’re not happy with a purchase for any reason, simply contact us at email@example.com or call/WhatsApp us at +601110300907 and we’ll take care of you.
30 Day Refunds and Exchanges
ZuheiRa gladly accepts returns of unworn, unwashed, unscented, unaltered, undamaged or defective merchandise purchased with all tags attached for a full refund or exchange within thirty (30) calendar days of original purchase. Original proof of purchase must be submitted to us. Refunds will be made by cash transfer through online banking only. Sale items can be exchanged only and not eligible for refunds. Before submitting any product for return, exchange or refund, please bear in mind that there may be a 0 – 2.5 cm difference in given measurements and there may be a variance in the colour of the item due to computer screen settings and studio lighting.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. For returns and exchanges, customers are advised to notify us first at firstname.lastname@example.org by quoting the order number and product details.
To return your merchandise using your own trackable and insured
shipping method, mail the item to be returned inside the original plastic
packaging along with the packing slip to the address we provide. All
returns will be processed by the us within seven (7) working days from the date
we receive the parcel. Once your return is received and inspected, we will send
you an email to notify you that we have received your returned item. We will
also notify you of the approval or rejection of your refund.
If your application is approved, then your refund will be processed, and we will notify you once payment is ready. All unclaimed parcels are forfeited sixty (60) calendar days after a notification email is sent. Our working hours are on weekdays from 9am to 5pm except Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered.
a) re-order with the same ordered items or with a different ordered items with the same price as your payment; or
c) get discount code for your next purchase.
Late or missing refunds
If you haven’t received a refund yet, please contact us at email@example.com.
Please email firstname.lastname@example.org for return shipping address and information.
*Zuheira.com is not responsible for shipping fees or lost returns. We reserve the rights to make amendments to this policy without prior notice.